LEAR CORPORATION – PLYMOUTH, IN Jan 2011 - Present
IT Specialist/Site Manager
Provide IT Support for day to day operations which include desktop/laptop, Printer, barcode scanner, access point, software, Windows server and network support issues. Daily tasks include verifying previous day’s backup was successful and swapping tapes for the next day’s backup. Check our Network Systems Operations (NSO) Scorecard and Patch Report for issues which include missing MS/Security updates, unhealthy CM Clients, missing Antivirus update and that all computers and servers have been rebooted as required by the NSO Group. Review and sign off on all IT Related bills which include managed services, cell phones, landlines and any service contracts. Maintain all documentation that is IT related which include IT processes, Disaster Recovery, Business Impact Analysis report, Quality Dept audits, inventory, floor plan layout and software licensing. Provide quotes for any IT related needs for new customer rollouts or changes within our plant.
CDW – VARIOUS LOCATIONS Aug 2010 - Dec 2011
Field Cisco Network Engineer/Huntington Bank Cisco VOIP Rollout
Traveled to the branch location I was assigned, meet with the Branch Manager and discuss what I was going to be doing and the impact it would have on the branch as I worked at his/her location. Located and tested each POTS line and cross-connected to the patch panel as needed. Patched each of the POTS lines into the Cisco Router FXO ports and made custom cables if the provided cables were not long enough. Unboxes, setup and configured each phone for the location. Ran through a set of test procedures which including testing each of the internal extensions along with each extension that had a DID assigned to it, made sure voicemail was working properly and tested 911 emergency calling to verify they had the correct branch information. Performed a training session for all branch employees and walked all of them through how to answer calls, transfer calls, send directly to voicemail, use built in phone directory and change ringer on phone.
PENSKE LOGISTICS – DEARBORN, MI Nov 2003 -Aug 2009
Network Administrator
IT Support for 200+ computers and laptops which span over several different locations which include the a few logistics offices, cross docks, executive offices and several Big 3 automotive plants. Maintained and updated an MS/Security updates as needed to all computers that I personally supported. Maintained the tape backup library and sent all backups out to Iron Mountain for our offsite tape rotation. Worked with operations on many startup locations, responsibilities included imaging and setting up all computers, installation of all network equipment and servers, worked with vendor with wiring requirements and assisted in with wiring. Maintained User and Computer information in Active Directory as computers as changes were required because of adds/removes or moves. Maintained software licensing and computer inventory for all of my locations. Managed our Avaya phone system and made changes and people moved, were added or left the company. Setup and supported all of the barcode scanners for my cross-dock or warehouse locations.
MCI/WORLDCOM – RICHARDSON, TX Dec 2000 - Sept 2003
Network Engineer I
Worked in an MCI Managed Service NOC and proactively monitored all customer data circuits and CPE for outages and issues. Created loops in the smartjack or CSU/DSU and ran stress tests within the circuit to test the reliability of the equipment. Dialed into the CPE router and verified all interfaces were up, checked for errors and looked for data loss or bouncing interfaces. Dispatched field tech when needed on the customer premises or at the POP depending on where the issue was found.
IST (CURRENLTY QQUEST)/FORD MO. CO. – DEARBORN, MI Feb 2000 - Dec 2000
Onsite Support Technician/Move Coordinator
IT Support of over 200 user computers and printers in my wing of the building. Coordinate all moves and data transfers of anybody within my area of support. Assist users with any vendor or Ford proprietary software issues on their computers. Image and setup any computer for users being hires or moved into my facility. Troubleshoot any hardware or network issues the user experiences within my area.